Fuji Xerox DocuPrint C1190 FS User Guide

Solving Fax Problems

Solving Fax Problems

Solving Fax Problems
8-19
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If 
the fax still cannot be sent correctly, even after performing the described operations, contact your service 
representative.
This section includes:
Problems Sending Faxes 
on page 8-19
Problems Receiving Faxes 
on page 8-20
Problems Sending Faxes
Symptom
Cause
Solution
The document is not scanned.
The document is too thick, too thin, 
or too small.
Use the original glass to send the 
fax.
The document is scanned at an 
angle.
The document guides are not 
adjusted to the width of the 
document.
Slide the document guides to fit the 
width of the document.
The fax received by the recipient is 
blurry.
The document is incorrectly 
positioned.
Position the document correctly.
The original glass is dirty.
Clean the original glass.
The text in the document is written 
too faint.
Adjust the resolution.
There may be a problem with the 
telephone connection.
Check the telephone line, and then 
try sending the fax again.
There may be a problem with the 
recipient’s fax machine.
Make a copy to check that this 
machine is operating correctly, and 
then, if the copy was printed 
correctly, have the recipient check 
the condition of their fax machine.
The fax received by the recipient is 
blank.
The document was sent with the 
front side facing down (when the 
ADF is used).
Load the document to be faxed 
facing up.
Transmission is not possible.
The transmission procedure may 
have been performed incorrectly.
Check the transmission procedure, 
and then try sending the fax again.
The fax number may be wrong.
Check the fax number.
The one-touch dial key or speed 
dial may be incorrectly 
programmed.
Check that the keys were correctly 
programmed.
The telephone line may be 
incorrectly connected.
Check the telephone line 
connection. If it is disconnected, 
connect it.
There may be a problem with the 
recipient’s fax machine.
Contact the recipient.