Fuji Xerox ApeosPort-IV C5580, ApeosPort-IV C6680, ApeosPort-IV C7780, DocuCentre-IV C5580, DocuCentre-IV C6680, DocuCentre-IV C7780 Administrator Guide

Unable to Send E mail, The Image is not What was Expected

Unable to Send E mail, The Image is not What was Expected

Trouble during Scanning
451
Pr
o
b
lem S
o
lving
15
Unable to Send E-mail
If you cannot send a scanned document using the E-mail feature, identify the symptom 
in the following table to perform the remedy.
The Image is not What was Expected
If the image is not what was expected, identify the symptom in the following table to 
perform the remedy.
Symptom
Cause
Remedy
A Transmission 
Report - Job 
Undelivered is 
output.
Unable to transmit because 
of an error.
Check the Transmission Results in the 
Transmission Report - Job Undelivered. If 
the error code is displayed, refer to "Error 
Code" (P.469).
Unable to send 
e-mail.
The mail address is 
incorrect.
Enter the correct mail address.
The data size exceeded the 
maximum e-mail size.
Change the maximum e-mail size, or lower 
the resolution.
Refer to "Maximum Total Data Size" (P.242), 
or "5 Scan" > "Layout Adjustment" in the User 
Guide.
Symptom
Cause
Remedy
The image is 
dirty.
The document glass or the 
document cover is soiled.
Clean the document glass or the document 
cover.
Refer to "Cleaning the Document Cover and 
Document Glass" (P.94).
The document is a 
transparent type such as a 
transparency film.
If the document is transparent, dirt on the 
document cover may be copied on the 
image. Place a white sheet of paper on top 
of the document when scanning.
The document is colored, 
rough, or a blueprint.
Adjust the copy density or image quality 
when scanning.
The document is glossy 
printing paper.
Glossy printing paper easily sticks to the 
document glass, and shadows are 
sometimes scanned, soiling the image. 
Place a transparency film under the 
document when scanning.
The image is too 
dark, or too light.
The scan density is set to 
[Darken] or [Lighten].
Adjust the scan density.
Refer to "5 Scan" > "Advanced Settings" in the 
User Guide.
The setting for [Original 
Type] is inappropriate for 
the document.
Select the image quality appropriate for the 
document.
Refer to "5 Scan" > "Advanced Settings" in the 
User Guide.
Part of the image 
is missing.
The document is pasted or 
folded.
The pasted or folded section may not be 
laying flat on the document glass. Place a 
stack of white sheets on top of the 
document to flatten the document against 
the document glass.