Fuji Xerox ApeosPort-IV C5580, ApeosPort-IV C6680, ApeosPort-IV C7780, DocuCentre-IV C5580, DocuCentre-IV C6680, DocuCentre-IV C7780 Administrator Guide

Trouble during Scanning

Trouble during Scanning

15 Problem Solving
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Trouble during Scanning
This section describes how to resolve scan problems.
Note
• The Scan features are not available for some models. An optional component is required. 
For more information, contact our Customer Support Center.
Unable to Scan with the Machine
If you cannot scan with the machine, identify the symptom in the following table to 
perform the remedy.
Symptom
Cause
Remedy
The document is 
not correctly fed 
from the 
document 
feeder.
The document is too small.
The minimum size of document that can be 
loaded on the document feeder is A5.
Refer to "5 Scan" > "Scanning Procedure" in 
the User Guide.
The document type is 
unsuitable.
The document feeder does not feed 
irregular sized documents, business cards, 
transparencies, or thin documents.
In addition, the document feeder does not 
feed documents with sticky tags, paper 
clips, or adhesive tape.
Refer to "5 Scan" > "Scanning Procedure" in 
the User Guide.
The document guides are 
set in incorrect positions.
Adjust the document guides to the 
document.
Refer to "5 Scan" > "Scanning Procedure" in 
the User Guide.
A piece of torn paper 
remains in the document 
feeder.
Open the document feeder cover, and 
remove the piece.
Refer to "Document Jams" (P.586).
Documents of mixed sizes 
are loaded.
When loading documents of mixed sizes, 
be sure to set [Mixed Size Originals] to 
[On]. Otherwise, a paper jam will occur.
Refer to "5 Scan" > "Layout Adjustment" in the 
User Guide.