Fuji Xerox ApeosPort-IV C5580, ApeosPort-IV C6680, ApeosPort-IV C7780, DocuCentre-IV C5580, DocuCentre-IV C6680, DocuCentre-IV C7780 Administrator Guide

Receiving Problems

Receiving Problems

15 Problem Solving
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15
Receiving Problems
If you cannot receive a fax, identify the symptom in the following table to perform the 
remedy.
Symptom
Cause
Remedy
Unable to 
communicate 
(general fax)
The phone line is not 
connected correctly.
The machine is equipped with connectors 
to which to connect phone lines. 
Communication is enabled only when the 
phone line is connected to the correct 
connector. When the cable connection is 
correct, the On-hook feature allows you to 
call via general lines.
An error occurred with the 
phone line.
Use a telephone near the machine to 
check whether you can make a phone call. 
If the phone call is disabled, the problem is 
in the phone line, not in the machine.
The machine is turned off.
The machine cannot receive a fax when 
turned off. Switch the main power and 
power on.
No paper is set.
Load paper in the machine to receive 
faxes.
Paper is jammed.
Follow the instructions displayed on the 
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.551).
The machine is in the 
System Administration 
mode.
The machine cannot receive a fax in the 
System Administration mode. Exit the 
System Administration mode.
A machine password has 
been set.
When a machine password has been set, 
the machine accepts only data or polling 
fax sent with the correct machine 
password in F code.
The machine is in manual 
receive mode.
Receive the fax manually, or set [Fax 
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.123).
The machine is in manual 
send mode.
To use Fax information service, set the 
reception mode to [Manual Send] on the 
on-hook screen, enter an information code, 
and press the <Start> button.
The document is not 
correctly loaded on the 
sender's machine.
Check with the sender.
Note
• Image quality may be affected by a 
problem of the sender's machine, 
not just by a problem of the 
machine.