Fuji Xerox ApeosPort-IV C5580, ApeosPort-IV C6680, ApeosPort-IV C7780, DocuCentre-IV C5580, DocuCentre-IV C6680, DocuCentre-IV C7780 Administrator Guide

The Print Result is Not What was Expected

The Print Result is Not What was Expected

Trouble during Printing
437
Pr
o
b
lem S
o
lving
15
The Print Result is Not What was Expected
If the print result is not what was expected, identify the symptom in the following table 
to perform the remedy.
Symptom
Cause
Remedy
Cannot print in 
color.
[Output Color] is set to 
[Black and White].
Set [Output Color] to [Auto Detect] or 
[Color].
Outputs are not 
stapled.
The Finisher is not installed. The Finisher is required to staple. Install 
the Finisher, or change the print option 
settings to cancel stapling.
The number of pages to be 
stapled exceeds the 
maximum number for 
stapling.
Reduce the number of pages. The 
following number of pages can be stapled:
Finisher C2, Finisher C2 with Booklet 
Maker: 50 pages
Finisher D2-P with Booklet Maker: 100 
pages
The 2-sided
printing is not
available.
The print page buffer is 
insufficient.
Add memory.
Paper is not 
folded.
The Folder Unit is not 
installed.
Check the optional components installed 
on the machine, and reconfigure the printer 
configuration.
The document is 
printed on a 
different paper 
size than 
specified.
The document size is 
different from the paper size 
loaded in the specified tray.
Change the size of paper in the tray, or 
change the print option to specify a tray 
that contains the correct sized paper.
The image on the 
document edges 
is missing on the 
output.
The image is larger than the 
printable area.
Expand the printable area of the machine, 
or reduce the image size on the printout.
The printed font 
differs from the 
font specified on 
the computer.
Font replacement is set on 
the print driver.
Check the font replacement table.
The printout is 
not offset.
The machine does not offer 
the Offset feature.
To output offset, the Offset Staking Module 
or the Finisher is required.
Printing is slow.
[High Resolution] is 
selected for [Image Quality].
When image data, such as photos, is 
printed with the high resolution, the print 
speed becomes slow. Select [Standard] for 
[Image Quality].
The specified 
print options are 
not enabled.
The print driver for another 
model is used.
Install the print driver for the model.
The required optional kit is 
not installed on the 
machine.
Check the optional components installed 
on the machine, and set [Installable 
Options] under [Configuration] in the print 
driver again.
The document 
edges are 
missing on the 
printout.
The image is larger than the 
printable area.
Expand the printable area of the machine, 
or reduce the image size on the printout.