Fuji Xerox ApeosPort-IV C5580, ApeosPort-IV C6680, ApeosPort-IV C7780, DocuCentre-IV C5580, DocuCentre-IV C6680, DocuCentre-IV C7780 Administrator Guide

Trouble during Printing

Trouble during Printing

15 Problem Solving
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Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform 
the remedy.
Symptom
Cause
Remedy
Data remains in 
the printer icon.
The machine is not powered 
on.
Switch the main power and power on.
The network cable is 
disconnected from the 
computer.
Connect the network cable to the 
computer.
The network cable is 
disconnected from the 
machine.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.21).
The print mode is [Off-line] 
on the machine.
Press the <Machine Status> button to 
check the [Print Mode] on the [Machine 
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
An error occurred in the 
machine.
Check the error details and take an 
appropriate action.
The IP address or SMB 
network path is not correctly 
set.
Set the correct IP address or SMB network 
path.
Refer to "Printer Environment Settings" 
(P.299).
The network between the 
computer and machine is 
abnormal.
Check with your network administrator.
The port is not enabled.
Enable the port.
Refer to "Port Settings" (P.192).
The hard disk space of the 
machine is insufficient.
Delete unnecessary data such as stored 
documents (Charge Print, Private Charge 
Print, and Secure Print) in folders to 
increase free space.
The machine is connected 
to multiple computers.
Wait for a while, and then try printing 
again.
The data has 
been sent to the 
machine.
The machine is out of 
paper.
Load paper in the machine.
No paper is loaded for the 
specified paper size.
Load paper of the size specified.
Refer to "Loading Paper" (P.46).
Printing is interrupted by a 
copy operation.
Cancel the interrupting operation.
An error occurred in the 
machine.
Check the error details and take an 
appropriate action.